Scotiabank: Why Banks Need To Rethink Personalization
PYMNTS
JULY 22, 2020
FinTech apps, for example, saw a 72 percent increase in usage in the first quarter of 2020 alone. In-branch operations have been severely impacted by the pandemic, with many banks instituting an appointment-only mandate for meetings be tween bank staff and customers to reduce the risk of infection.
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