2021 Leadership Marketing Automation Operations 
Cisco
MAY 5, 2021
With the COVID-19 pandemic still an ongoing crisis in 2021, the physical branch has suffered significantly. Operational bottlenecks that slow down the ability to change (agile methodologies are now all the rage). You already have a CRM, a Marketing Automation platform, or Call Center software.
FICO
DECEMBER 15, 2020
So, here are the five for 2021. Oh, and do not forget that the reassigned number database is currently on pace to be operational as early as the middle of next year. If my prediction is on the mark, 2021 should be one where improved customer communications will fuel stronger customer engagement. TCPA Changes Are Coming.
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