Perficient

FEBRUARY 25, 2021

Our story so far has explored the gap between what customers expect and what brands deliver. To avoid a fall, first take stock of your firm’s customer experience and digital maturity. This includes knowing how your peers and senior leadership perceive said maturity. Customers expect dependable, connected experiences from brands.

Meeting 309

Meeting Customer Experience Branding Leadership 309

Cisco

MAY 5, 2021

Technology-fueled disruptors continue to threaten traditional financial businesses with the rise of fintech, challenger banks, and digital-only financial services. With the COVID-19 pandemic still an ongoing crisis in 2021, the physical branch has suffered significantly. Real-time SMS communications. Social channels. Source: [link].

Customer Experience 126

Customer Experience Branding Tools Strategy 126

CB Insights

MAY 10, 2018

The company also lacked a cohesive vision that promoted collaboration between digital and the traditional corporate structure.” ” This company had an online presence generating data, but lacked leadership or a vision around how that online presence should work or how that data could truly benefit its core business.

Strategy 78

Strategy Management Analytics Tools 78