Lessons From The Failed Chatbot Revolution — And 5 Industries Where The Tech Is Making A Comeback
CB Insights
OCTOBER 31, 2019
Facebook scaled back work on its flagship “M” virtual assistant after it revealed that M had failed in handling 70% of all user requests. By 2018, news coverage of chatbots was in decline. Mentions of chatbot tech on public company earnings calls peaked in early 2018, but fell to nearly half that by the end of the year.
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