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User Experience Is Key to Customer Satisfaction, Report Says

Bank Innovation

Having a "frictionless" user experience (UX) is among the top three qualities that bank customers look for when picking a new bank, right after "security" and "trustworthiness," according to a new report by financial technology provider, FIS.

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Fintech with The Jetsons at FinovateFall 2016

Fintech Labs Insights

We’ve seen authentication strategies evolve from a simple username and password to biometric technologies that leverage voice, behavioral, and facial recognition, as well as device tokenization and Touch ID to help banks increase security while decrease friction for end consumers. Still don’t have your ticket to FinovateFall?

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Lessons From The Failed Chatbot Revolution — And 5 Industries Where The Tech Is Making A Comeback

CB Insights

From crawling financial documents to simplifying how users manage their money, chatbots are creating more efficient financial technology on both the back- and front-end. Crafting a simple UX for a personal finance app is a tall order. Fintech: Contract review & bill negotiation.