Calling All Startups: Reinvent the Mortgage Process (Please)
Fintech Labs Insights
MAY 4, 2015
The poster child for bad UX was the denial of a mortgage to previous Fed chairman, Ben Bernanke last year. Home-Account ( Fall 2009 ) which was acquired by Bills.com in 2010. There are good reasons for many of the added hassles, but the overall experience leaves a lot to be desired, especially if you are not a standard W2 wage earner.
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