Insights on Business

JANUARY 10, 2017

And Blockbuster, which in 2004 had about 60,000 employees and more than 8,000 stores, was in bankruptcy by 2010 because Netflix and other on-demand video providers figured out how to deliver a much more convenient and rewarding experience. Many major hotel chains are aware that their market valuation has been eclipsed by Airbnb.

Customer Experience 87

Customer Experience social media Video Innovation 87

CB Insights

OCTOBER 16, 2018

2012: Surprise and delight your customers to build long-term trust. 2008: Work backwards from customer needs to know what to build next. 2004: Free cash flow enables more innovation. 1998: Stay terrified of your customers. 2004: Free cash flow enables more innovation. 2016: Move fast and focus on outcomes.

Customer Experience 78

Customer Experience Innovation Company Technology 78

Fintech Labs Insights

JANUARY 19, 2017

There are few challenges greater for FI than turning massive amounts of customer data into valuable insights on how to serve those customers better. “Everybody today seems to be focused on customer experience, and giving your customers whatever they want. Founded in 2004. ” Liferay Sr.

Data 12

Data Customer Experience User Experience System 12

CB Insights

DECEMBER 14, 2017

We identified four larger areas where these companies set themselves apart — in design, how they launch, the customer experience they build, and how they market themselves — and found that they had stories to tell in all of these categories. Build a better customer experience: How to build an end-to-end brand.

Video 78

Video Branding Company Strategy 78

CB Insights

JULY 19, 2017

Founded: 2004. Founded in 2004, Amazon’s Lab 126 is responsible for innovations like the Kindle, Fire, and Echo. Their goal is to find ideas that “enhance or refine an existing AT&T product or customer experience.” Innovation Lab Name: Lab 126. Cardinal Health. Innovation Lab Name: Fuse.

Innovation 74

Innovation San Francisco Georgia Technology 74