PYMNTS

DECEMBER 22, 2016

PYMNTS consulted 21 payments executives from across the industry to share their insights on the biggest takeaways from 2016 as part of the “Payments 2016, The Year Of…” eBook. But that promise of a seamless UX must implicitly extend to the payment processes that facilitate these transactions. Download the eBook.

eBook 100

eBook Payments UX Cards 100

FICO

JANUARY 11, 2022

Last year we published a highly successful The 11 Commandments of Digital Banking eBook that introduced the 11 commandments: Digital lift-and-shift is not a strategy! Small UX improvements (like real-time address lookup) can have a big impact on customer experience. Friction – not inherently good or evil. Respect the data.

Digital Banking 98

Digital Banking Customer Experience eBook UX 98

FICO

MARCH 1, 2022

Following the highly successful The 11 Commandments of Digital Banking eBook , we are kicking off a series of 5 deeper dive blog posts that group the 11 Commandments below into common themes. Digital lift-and-shift is not a strategy! Friction – not inherently good or evil. Be personable in this impersonal channel. Respect the data.

Digital Banking 52

Digital Banking Data Customer Experience eBook 52

FICO

FEBRUARY 12, 2023

His insights on humanizing interactions come from his larger piece on digital banking called The 11 Commandments of Digital Banking eBook. 11 Commandments of Digital Banking: The Customer Journey Darryl Knopp kicked off the year with the first in a series of posts on digital banking called The 11 Commandments of Digital Banking eBook.

Digital Banking 52

Digital Banking eBook Analytics Customer Experience 52