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11 Commandments of Digital Banking: The Customer Journey

FICO

JANUARY 11, 2022

Last year we published a highly successful The 11 Commandments of Digital Banking eBook that introduced the 11 commandments: Digital lift-and-shift is not a strategy! Be fascinated by your customers, not your technology. Future-proofing your organization now involves studying behavioral science and how people engage with technology.

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Digital Banking Customer Experience eBook UX 98
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Top 5 Customer Development Posts of 2022: Digital Banking and Pricing Opti

FICO

FEBRUARY 12, 2023

His insights on humanizing interactions come from his larger piece on digital banking called The 11 Commandments of Digital Banking eBook. It’s difficult, but embracing new technology means that we have the opportunity – nay, the imperative – to focus on humanizing the customer experience. Read the full customer development post 4.

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Digital Banking eBook Analytics Customer Experience 52
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