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Want To Keep Consumer Trust In The Digital Era? Learn To Collaborate.

PYMNTS

UL found that 70 percent of millennial consumers — who are, after all, headed toward their peak earning years — believe that, within five years, “the way we pay for things will be [totally] different.” “There needs to be more collaboration across different organizations.”. Financial Services.

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Top 5 Customer Development Posts of 2022: Digital Banking and Pricing Opti

FICO

His insights on humanizing interactions come from his larger piece on digital banking called The 11 Commandments of Digital Banking eBook. That said, customers have increasingly high standards and you only have a short amount of time to impress them (especially Millennials). What can financial institutions learn from TikTok?