Remove Digital Banking Remove Millennials Remove User Experience Remove UX
article thumbnail

FIs Most Underutilized Asset: Their Apps

PYMNTS

Mobile banking apps are designed to make digital banking more convenient for customers, yet 21.7 So what can financial institutions (FIs) do to improve their apps’ user experience (UX), and will making these changes help boost adoption and usage?

UX 150
article thumbnail

FIs: Build For A Digital Future Or Lose Customers

PYMNTS

For example, meal delivery services orders are up 33-fold, while digital grocery orders have risen 400 percent. The expert added that these changes aren’t just reaching millennial and digital-native consumers, but also “my 80-year-old parents. It’s not just about digital self-service.

Mobile 141