Remove Customer Experience Remove Operations Remove Phoenix Remove Risk Management
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The 2019 GonzoBanker Awards

Gonzobanker

Its Baldrige-winning tenacity on customer experience is legendary and consistent. Consumers was the first big credit union to deploy the Phoenix core system and this year was the first big go-live of the Lumin digital banking system. So talk about a busy area of focus and some hair pulling when it comes to customer experience?

Idaho 148
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The 2023 GonzoBanker Awards

Gonzobanker

On one hand, there were tons of stories emerging about operational and compliance chaos in BaaS partnerships, enough to scare many banks who were standing at the edge of the pool to conclude, ā€œIā€™m not jumping in.ā€ The Holy Crap Operational Risk Award ā€“ goes to the growing threat of ransomware with bank technology vendors.

Fintech 194
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Finovate Spring 2018 ā€“ Day 2

William Mills

Presenter Profile: How they describe themselves: AI Foundry uses AI and user-guided machine learning to transform enterprise operations by integrating information, people and processes. David Verrill (Managing Director, Hub Angels), Tom Hitchner (retired Partner, Questmark Partners), Nina Tsao (retired tech entrepreneur & angel investor).