PYMNTS
JANUARY 23, 2018
An experimental run of a robot designed to assist shoppers in a European supermarket was cut short after it frustrated customers, according to Monday (Jan. news source Mirror Online. The device, developed by Heriot-Watt University, was tasked with helping to connect with customers through jokes and directions to items within the store.
PYMNTS
MAY 19, 2016
A number of major retailers have already adopted processes that let customers stay strapped in their seatbelts while receiving state-of-the-art service. This month, a number of advancements were made to the omnichannel space — all aimed at bringing merchants one step closer to offering a totally seamless customer experience.
PYMNTS
JUNE 19, 2018
The technology is part of a move by retailers — such as the Amazon’s and Sam’s Clubs of the world — to improve the customer experience. Amazon Go was a success because it found a way to remove that friction from the experience,” Clarus Commerce CEO Tom Caporaso told Chain Store Age. along with online ordering capabilities.
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