Independent Banker

MARCH 31, 2022

At-large director Jill Sung (not pictured), President and CEO, Abacus Federal Savings Bank, New York City. Bank Operations and Payments chair Alice P. Hartings: ICBA’s ThinkTECH Accelerator brings fintechs and community banks together to enhance bank operations and the customer experience.

Community Bank 239

Community Bank Community Industry Texas 239

Fintech Labs Insights

JANUARY 27, 2016

What if you could keep all the things you like about the in-person customer experience and leave out everything you don’t like? Headquartered in New York City, with offices in Estonia and Irvine, California. More than 100 customers. “All browsers, all operating systems.”

Customer Experience 12

Customer Experience Online New York City Video 12

Independent Banker

DECEMBER 31, 2022

Anita Drentlaw , CEO, president and CFO at $190 million-asset New Market Bank in Elko New Market, Minn. Jill Sung , president and CEO of $325 million-asset Abacus Federal Savings Bank in New York City. So our attention will be getting our whole organization ready for that new digital system.

Community Bank 91

Community Bank Community Tampa North Carolina 91

CB Insights

JANUARY 6, 2019

The Home Depot also operates a secondary lab out of Austin called BlackLocus. Pilot testing of these centers is ongoing to collect data on how to improve in-store customer experiences. The CVS innovation center is focused on creating new digital health solutions. CVS — Digital Innovation Lab. Founded: 2015 .

Innovation 77

Innovation Retail Branding Technology 77

CB Insights

JUNE 17, 2020

Customer service: Customer experience goes virtual with conversational AI. VR has also helped businesses across industries keep operations running. The equipment was expensive and companies lacked the in-house expertise required to operate it. Industrial automation & robotics. Online grocery.

Industry 101

Industry Technology Online Video 101

CB Insights

DECEMBER 14, 2017

We identified four larger areas where these companies set themselves apart — in design, how they launch, the customer experience they build, and how they market themselves — and found that they had stories to tell in all of these categories. Build a better customer experience: How to build an end-to-end brand.

Video 78

Video Branding Company Strategy 78