Remove Customer Experience Remove Millennials Remove Philadelphia Remove Retail
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Big Retail Problems, Small Format Solution?

PYMNTS

With traditional brick-and-mortar retail facing big problems , some chains are addressing them with small solutions. Is this a viable answer to the beating that Sears’ bottom line (and that of many other one-time stalwarts of brick-and-mortar retail) have been taking in recent years? Specifically, with small(er) stores.

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‘Buy Now Pay Later’ Breaks Through

PYMNTS

Millennials and Gen Yers are notoriously distrustful of credit. millennials have a credit card – which is to say a single credit card – and why one-third of all Americans today have never even applied for one. BNPL is a thoroughly mobile experience that completes the retail trifecta: less expensive, easy to use and totally portable.

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The 2019 GonzoBanker Awards

Gonzobanker

Brown gives his employees $100 to go open accounts across the Philadelphia area and then shares the results: good, bad and humorous. So many miles to go, retail bankers! Its Baldrige-winning tenacity on customer experience is legendary and consistent. This year Brown also had his team shop the digital channel.

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