FICO

JUNE 2, 2020

As a fraud professional, I am passionate about fighting financial crime — yet, at the same time, I tout the importance of balancing security with the customer experience. The frustrating treatment I received illustrates some lessons for a more positive customer experience. My former wireless provider, I will add.).

Customer Experience 52

Customer Experience Fraud Handbook Management 52

FICO

MAY 19, 2020

Improve our defenses, and refresh our operations handbook, to handle the increase in mule accounts for money laundering. The customer experience impact of declines at this time. How an increased amount of point-of-sale (POS) based transactions compared with the customer’s normal could look out of pattern.

Fraud 52

Fraud Management Handbook Cards 52

PYMNTS

JUNE 17, 2016

As digital emerged as an important, growing and viable channel, retailers accustomed to managing systems that handled payments and operations in a physical world presumed that operating in a digital world would be roughly similar to their existing physical environments, only digital. Lack of alternative payment methods? Or is it all.

Retail 100

Retail Online System Strategy 100