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Top 5 Customer Development Posts of 2022: Digital Banking and Pricing Opti

FICO

Digital Banking: Humanizing the Customer Experience Darryl Knopp outlined the importance of delivering a banking experience that connects with the customer. When we look at customer experience, many of the leaders are startups and digital banks who rely making this a differentiator as part of their business model.

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The 2019 GonzoBanker Awards

Gonzobanker

Its Baldrige-winning tenacity on customer experience is legendary and consistent. Even with worries around an allegedly discriminatory algorithm, Silicon Valley UX met big bank Wall Street money in slick onboarding that has our attention. The bank’s strategy is laser-focused. It was the original data junkie.

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The 2022 GonzoBanker Awards

Gonzobanker

As if that wasn’t enough, regulators took a sledgehammer to debit fee income with Reg II changes that will begin reducing card-not-present interchange fees starting in July 2023. In January, we were discussing crypto and the need to formulate customer crypto strategies. The Smarter Bank Customer Experience Award.

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