Customer Experience Financial Technology Michigan social media 
Gonzobanker
DECEMBER 14, 2023
Lake Michigan Credit Union CEO Sandy Jelenski – Since becoming CEO in 2000, Sandy has led the growth of LMCU from $400 million Union to $13 billion, all while building a mortgage business and servicing portfolio that nearly matches the size of the credit union’s balance sheet. The Monty Python “Biggus Dickus” Award – goes to Sen.
William Mills
SEPTEMBER 9, 2016
Addresses compliance, fraud experience and customer experience analytics. Customers want self-service capabilities but regulation and risk is top of mind that get in the way of digital interactions. Social media is a special challenge since social media was not created with compliance in mind.
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