PYMNTS

DECEMBER 11, 2019

The nearly universal need for medication and other remedies is driving retail innovation via the pharmacy sector — and that includes the area of customer experience. One of the keys of the commerce game these days is providing a deeper customer experience, and that holds true when it comes to healthcare retail.

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PYMNTS

SEPTEMBER 14, 2018

Except, of course, it won’t be a little rain — it will be a lot of rain for the Carolina coastline as Hurricane Florence roars in this weekend and brings with her torrential downpours, high winds, massive storm surges and widely expected flooding. “We

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PYMNTS

SEPTEMBER 14, 2018

Voice computing is another key focus, but Walmart isn’t going to leverage rival Amazon’s Alexa platform for that, of course. Kroger Ship is our next step in creating a seamless experience that allows our customers to shop when and how they want,” Chief Digital Officer Yael Cosset said in an announcement.

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William Mills

MAY 10, 2016

There is a growing focus on customer experience and related compliance issues. Qumrum allows banks to actually document customer interactions online. Leveraging assets from mobile banking and moving into the customer journey. i.e. showing the mobile banking when they are calling customer service. Good job. ^WM.

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