Compliance, Digital Strategies, Fintech and Risk Management

What customer complaints can tell you about your experience (and your compliance)

Insights on Business

JULY 1, 2019

Until recently, the words “customer experience” and “compliance” didn’t really come up in the same conversation – let alone exist in the same universe. Silos have already caused enough damage – there’s no reason this data can’t serve both the customer experience and compliance groups equally. Learn more at ibm.com/RegTech.

Compliance

Compliance Customer Experience Analysis Data

Commoditization, Optimization or Transformation: What’s in Your Core Wallet?

Gonzobanker

JULY 6, 2021

My colleague Steve Williams observed in What’s Going On In Banking 2021: Rebounding from the Pandemic , “Many banks that were taking an incremental approach to digital were shocked into reality during 2020, and executives realized greater investment and faster transformation is needed to stay relevant.”.

Strategy

Strategy System Risk Management Technology

Community Banking Brief

What customer complaints can tell you about your experience (and your compliance)

Commoditization, Optimization or Transformation: What’s in Your Core Wallet?

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