NCR

APRIL 16, 2018

Like many regions across the globe, the Gulf is currently going through a period of change in the banking industry, which is presenting challenges for local institutions but also creating opportunity. “Laggards will fail to deliver engaging digital experiences, will lose market share and become irrelevant within three to five years.”

Digital Banking 49

Digital Banking Regional Customer Experience Industry 49

CB Insights

DECEMBER 7, 2017

Quicken Loans founder Dan Gilbert’s innovation in mortgages was to assign regional-specific loan application reviewers, who familiarized themselves with the regulations of certain geographies. This helped navigate fragmented regional regulations. Driver 3: Individuals’ debt burden forces them to find alternative lenders.

Millennials 69

Millennials Lending United States Technology 69

NCR

AUGUST 22, 2017

Everyone in the financial services industry has heard clichés about banks facing strong headwinds fueled by everything from global economic turbulence, to the fickle expectations of millennials, to competitive pressures from agile fintechs – the new kids on the banking block.

Fintech 45

Fintech Innovation Millennials Customer Experience 45

Gonzobanker

DECEMBER 19, 2016

Mergerama Region of the Year – The Midwest: Huntington-First Merit, Chemical-Talmer, Old National-Anchor … the list goes on. Or the need to take market share in a slowest growth region? see https://www.bloomberg.com/news/articles/2016-06-01/this-is-how-a-banker-in-brooklyn-makes-money-on-millennials ). Is it in the water?

Utah 60

Utah System Community Marketing 60

Gonzobanker

DECEMBER 19, 2016

Mergerama Region of the Year – The Midwest: Huntington-First Merit, Chemical-Talmer, Old National-Anchor … the list goes on. Or the need to take market share in a slowest growth region? Hats off to Chase for uncovering something that attracts millennials to the credit card product that most banks missed. Is it in the water?

Utah 60

Utah System Community Marketing 60

CB Insights

JUNE 17, 2020

Customer service: Customer experience goes virtual with conversational AI. In addition to concerns about digital mediums lacking certain face-to-face benefits, teletherapy also presents compliance issues. ” Customer Service: Customer experience goes virtual with conversational AI.

Industry 101

Industry Technology Online Video 101