COVID-19: Real Trends and Stories From the Front Line
Gonzobanker
MAY 12, 2020
Another take: “Despite all the ways to conduct transactions – online, ATM, contact center – we still saw some very long lines in our drive-ups (especially when EIP payments were sent). Pre-COVID, most FIs opened approximately 10% of their accounts via the online channel, with the other 90% still being opened in branches. Eagle CU, $1.0
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