Who Owns Digital? Ugh, That’s the Problem for Bankers
Gonzobanker
JULY 20, 2022
Bank executives are coming to understand that in today’s world, the customer experience (CX) is the product, although not all have made a serious commitment to address newfound competition. One of the fatal mistakes many institutions make is viewing digital as falling entirely within the domain of I.T. Among 300 U.S.
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