Lessons From The Failed Chatbot Revolution — And 5 Industries Where The Tech Is Making A Comeback
CB Insights
OCTOBER 31, 2019
In this report, we round up the industries where the real “chatbot revolution” is taking place — and highlight the most important lessons for companies hoping to leverage the technology. That year, Facebook made the Messenger bot platform the centerpiece of its F8 developer conference. There are many reasons why chat didn’t take off in 2016.
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