Lessons From The Failed Chatbot Revolution — And 5 Industries Where The Tech Is Making A Comeback
CB Insights
OCTOBER 31, 2019
Customer journey: Using chat to get people from online to brick-and-mortar. Crafting a simple UX for a personal finance app is a tall order. Babylon Health , the UK-based health tech company behind the National Health System (NHS) mobile app, released its diagnostic chatbot in 2018 and received significant media attention.
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