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Recap of Money 20/20 USA 2023 and 10 Banking Thoughts

South State Correspondent

The topics were perfect, and there were some great case studies, but the substance was standard, bordering on underwhelming. Generative AI: Traditional AI was ever-present in touted solutions regarding fraud, risk management, and the customer experience.

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Better Decisions Through Rapid Insights to Consumer Behavior

FICO

In this new age where face-to-face interaction is severely limited and the view into consumer credit risk can be cloudy, financial institutions need accurate analytic insights across the customer lifecycle in order to predict future behavior more than ever. Account Management: Increase profitability and customer satisfaction.

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Thoughts from American Banker Retail Banking Conference 2015

Celent Banking

As expected, it was a great way to read the temperature of the banking industry. The conference was well attended, with broad representation from all institution sizes and markets. The conference was full of community bankers discussing evolving business models and the pressures its placing on their ability to gather deposits.