Lessons From The Failed Chatbot Revolution — And 5 Industries Where The Tech Is Making A Comeback
CB Insights
OCTOBER 31, 2019
Customer journey: Using chat to get people from online to brick-and-mortar. Chris Messina, inventor of the Twitter hashtag and product designer for Google and Uber, wrote, “[Y]ou and I will be talking to brands and companies over Facebook Messenger, WhatsApp, Telegram, Slack, and elsewhere before year’s end, and will find it normal.”.
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