South State Correspondent

MAY 31, 2023

Despite that increase in profitability, banks need to be mindful of how they manage their branch and customer base to increase profitability further. The operative question is: given online and mobile banking, what is the new role of the branch? Our point here is branching isn’t a passive activity.

Data 195

Data Branch Strategies Strategy Mobile 195

Independent Banker

MARCH 15, 2015

Customer contact centers are reshaping retail service for the technology age. Certainly for the largest banks, contact centers are evolving into digital retail centers, managing new digital channels to handle more customer support activities previously conducted in-person at branches. Bob Meara, retail banking expert.

Community Bank 70

Community Bank Community Operations Retail 70

South State Correspondent

MAY 1, 2024

Leveraging social media, Gentle Monster started to get traction. One of the best tips we ever received was to target retiring executive managers from companies and trade organizations and offer them part-time work to advise and introduce the bank to their network. These striking designs paid for themselves in media exposure.

Innovation 195

Innovation social media Branding Marketing 195