article thumbnail

Steal This 5-Step Banking Innovation Playbook from Gentle Monster

South State Correspondent

months, including an annual operating cost. Add cross-selling, the value of current customer retention, and social media, and this might be your new branch model. NuBank, out of Brazil and one of the hottest banks in the world in terms of new customer growth (Our previous playbook HERE ), introduced 23 new products last year.

article thumbnail

Are Video Teller Machines the ‘Branch of the Future?’

Gonzobanker

Teller cash and check transactions are on the downturn and are inversely following the growth of debit and credit cards across the United States. As branches are already being run with bare minimum staffing at today’s volumes, leveraging ITMs in a cash-declining market can be an alternative strategy to drive efficiency.

Video 60
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Are Video Teller Machines the ‘Branch of the Future?’

Gonzobanker

Teller cash and check transactions are on the downturn and are inversely following the growth of debit and credit cards across the United States. As branches are already being run with bare minimum staffing at today’s volumes, leveraging ITMs in a cash-declining market can be an alternative strategy to drive efficiency.

Video 60
article thumbnail

Great Products Aren't Enough, Citizens' New Digital Chief Says

American Banker

The regional bank has consolidated all of its digital operations under a single leader. Find out what he thinks about customer expectations, bots, fintechs and the coming convergence of digital banking.