Cisco

OCTOBER 11, 2021

Whether a retail bank, wealth management firm, credit union, or insurance company with a banking segment, the financial industry is facing dramatic changes on how best to accommodate customers, and what is the appropriate mix between brick-and-mortar bank branches, remote work, self-service ATMs, and digital platforms.

Branch Design 141

Branch Design Branch Strategies ATM Digital Strategies 141

Celent Banking

OCTOBER 20, 2016

The second problem is more significant — it confuses developing a future branch design vision with preparing the existing branch infrastructure for those new designs. For example, physical design is clearly a new branch design element.

Branch Design 100

Branch Design Capital Training User Experience 100

Gonzobanker

NOVEMBER 18, 2014

With a focus on digital banking and branch transformation, it was interesting to see the attendee list with lots of sexy new customer experience and analytics titles. After Retail Delivery had some mushy general sessions a few years ago, this is the second year in a row we have seen some provocative stuff on the main stage.

Chicago 97

Chicago Retail Branch Design Training 97

Gonzobanker

OCTOBER 21, 2015

BAI Retail Delivery was at the Venetian in Vegas this year, sharing conference space with a travel convention called IMEX, which made things interesting in between sessions. He encouraged reorgs around digital sales process with marketing, software, innovation and products all reporting into a single process function.

Las Vegas 60

Las Vegas Retail Phoenix Branch Design 60