Branch Design, Digital Banking and Fraud

Passwords Suck – Bring on Biometrics!

Celent Banking

JULY 6, 2016

The chart below shows surveyed likelihood of technology usage in future branch designs as measured by Celent’s Branch Transformation Research Panel in late 2015. At ATMs – it contributes to skimming fraud. In digital customer acquisition – it contributes to unacceptably high abandonment rates.

Branch Design

Branch Design Survey New York ATM

Gonzo Goes to BAI Retail Delivery 2014: Sweet Home Chicago?

Gonzobanker

NOVEMBER 18, 2014

With a focus on digital banking and branch transformation, it was interesting to see the attendee list with lots of sexy new customer experience and analytics titles. Worst practice of the sessions: “It’s an interesting time to be a bank and digital banking is part of an entire ecosystem.”

Chicago

Chicago Retail Branch Design Training

Community Banking Brief

Passwords Suck – Bring on Biometrics!

Gonzo Goes to BAI Retail Delivery 2014: Sweet Home Chicago?

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