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Regions using AI to make most of customer feedback

American Banker

Over the past year, the Alabama bank has been developing new tools that analyze survey responses, phone interactions and social media posts to identify opportunities to improve digital offerings.

Alabama 71
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Traditional Banks v. Alternative Lenders: How Goliath Can Beat David

Banking 2020

In today’s fast-paced life, this means engaging with them through social media, as well as hosting educational events. There are software tools that reduce loan approval times from weeks to hours. Starting in their immediate area, block by block, farm by farm, bankers have to reacquaint themselves with their neighbors.