Remove Banking 2020 Remove Industry Remove Management Remove User Experience
article thumbnail

Scorecard Reports

Javelin Strategy & Research

Its approach allows banks and credit uni. 2022 Cyber-Trust in Banking Scorecard Javelin Report Date: September 27, 2022 Authors: Suzanne Sando , Alexander Franks Research Topic(s): Cybersecurity , Fraud & Security For consumers to trust their financial institutions, their expectations need to be met and exceeded. The report me.

Report 40
article thumbnail

Can Smartphones Solve ATM Skimming

Banking 2020

Thus if banks are truly interested in using mobile phones as a primary form of authentication for ATMs, they will need to sell their customers on a better, more secure user experience. Consequently, vendors decided not to invest in NFC and opted instead for QR codes, which are plagued with a variety of user experience issues.

ATM 40
article thumbnail

From Omni-Channel to Omni-Cliché: Don’t Define, Just Engage

Banking 2020

That’s perfect for industry observers and bloggers looking to pontificate, but totally boring for those of us actually in the trenches. It’s a boon for the user and a nightmare for the in-house IT folks. It’s also advisable to remember that many other industries are in the same boat, and some have picked up lessons that we can learn.

ATM 40