Banking 2020 Compliance Customer Experience Digital Banking 
American Banker
AUGUST 19, 2020
An internally built system called Advanced Listening analyzes phone calls, emails, text messages and more, identifying possible compliance violations, systemic issues and opportunities to improve processes, products and customer service.
Banking 2020
JANUARY 25, 2016
Banks today are under pressure to perform — to generate revenue, to grow and to ensure regulatory compliance. Central to all of this is the customer. Without loyal customers to invest their money over the long-term, growth and profits aren’t possible.
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