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The Case for CSR

Banking 2020

Several banks resisted the effort—citing concerns over confidentiality and the expenses involved—and at least one apparently changed its status as a community bank. Now, all those worries are moot. There have been other such dustups recently.

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Winning the Customer

Banking 2020

Some might be, but it turns out that the big winners, at least in this iteration, are actually local and community banks, registering a 5% migration. Meanwhile, the large regional or national banks are the biggest losers, saying sayonara to 16% in this customer age group. So where are they going?

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Small banks' battle to thwart unemployment scams

American Banker

Peoples Bank in Arkansas and Main Street Bank in Massachusetts are getting smarter about spotting suspicious transactions tied to unemployment benefit fraud as well as warning customers what to watch out for.

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From Omni-Channel to Omni-Cliché: Don’t Define, Just Engage

Banking 2020

Offering a seamless customer experience through the dizzying variety of channels—and every new app, exciting as it is for the customer, can seem like yet another channel all by itself—requires common platforms, enhanced integration, greater security and of course excellent navigation and other forms of user experience.

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The Mother List of All Banking Books

Jeff For Banks

Michael A History of Mortgage Banking in the West: Financing America's Dreams 2018 Benjamin Roth Roth, Benjamin The Great Depression: A Diary 2010 Rick Rothacker Rothacker, Rick Banktown: The Rise and Struggles of Charlotte's Big Banks 2010 Anthony Sampson Sampson, Anthony The Money Lenders: Bankers and a World in Turmoil 2013 Nicholas P.

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