Gonzobanker

MAY 12, 2020

Another take: “Despite all the ways to conduct transactions – online, ATM, contact center – we still saw some very long lines in our drive-ups (especially when EIP payments were sent). ATM transactions showed the biggest variance. People who prefer digital to begin with used it more and ATMs were left alone to self-isolate.

Trends 141

Trends ATM Survey Tampa 141

Independent Banker

SEPTEMBER 30, 2021

Once, before a holiday weekend, a customer messaged the bank to say that her ATM card wasn’t working. John Moeller, a principal at CliftonLarsonAllen LLP who is based in Cedar Rapids, Iowa, says many banks are not engaging in pen testing often enough and some use inferior approaches to testing. It’s traumatic for the staff.

Community 139

Community Community Bank social media Security 139

Independent Banker

JUNE 29, 2015

Interactive video ATMs draw attention as an alternative retail delivery option. ATMs with video connections to bank staff in a centralized back office have been getting a lot of buzz within the industry. Video ATMs are roughly 1.5 That would reduce the number of video ATMs a bank would need to deploy, he points out.

ATM 70

ATM Video Community Bank Community 70