Cisco

MAY 29, 2019

According to JD Power, “Nearly 90% of retail banking customers who are highly satisfied with the advice provided by their financial institution say they “definitely will” reuse their bank or credit union for another product” (The Financial Brand). Telephone is the most frequent servicing channel customers use to resolve problems.

Customer Experience 72

Customer Experience Retail San Diego Study 72

Cisco

MAY 29, 2019

According to JD Power, “Nearly 90% of retail banking customers who are highly satisfied with the advice provided by their financial institution say they “definitely will” reuse their bank or credit union for another product” (The Financial Brand). Telephone is the most frequent servicing channel customers use to resolve problems.

Customer Experience 48

Customer Experience Retail San Diego Study 48

William Mills

MAY 9, 2018

HQ: Boston, MA. How they describe their product/innovation: Fiserv integrates Samsung SDS biometric authentication and collaboration solutions into its award-winning Commercial Center: Security (CC:S) for a more secure and convenient digital banking experience. HQ: Boston, MA. Website: projectfinance.io. Key Executives.

Security 40

Security Samsung Strategy San Jose 40