America Customer Experience Financial Technology Innovation Strategies 
William Mills
SEPTEMBER 7, 2016
Also a pretty good customer experience. I suspect they do (or have done) a lot of work for Bank of America since they are based in Charlotte. Getting ready to talk about two customer experiences. USAA is a customer and they are known as an innovator. Their application is middleware. Biometrics?
CB Insights
MAY 15, 2019
The lab aims to improve banking through better uses of technology and has a serious focus on customer participation as the best way to find solutions. It is also looking at integrating banking solutions into wearables and how the internet of things (IoT) could improve the customer experience. Founded: 2010.
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