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A new digital bank needs a new customer service experience

Insights on Business

At IBM Think 2019, Henrique Albuquerque from Bradesco Research and Innovation offered insight into how Bradesco is transforming by focusing their entire business structure around the customer journey. If you take the wi-fi away they almost die,” said Albuquerque. Next was born to complement Bradesco’s strategy.

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PayRails Expands Credit Union Collaboration Initiative

PYMNTS

The new additions were Unify Financial Credit Union, from Torrance, CA, Evansville Teachers Federal Credit Union of Evansville, IN, Pen Air Federal Credit Union of Pensacola, FL and Nusenda Credit Union from Albuquerque, NM. Payrailz specializes in digital payments and works with banks and credit unions throughout the U.S.

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Hot banking sessions at IBM Think 2019

Insights on Business

Speaker: Henrique Albuquerque, Bradesco Bank. enable new business models and value chains to their customers, employees, and partners. capture new revenue and increase user engagement. transform to become more agile, more digital and more customer-centric. streamline regulatory procedures while enhancing timeliness, accuracy, and value.