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A new digital bank needs a new customer service experience

Insights on Business

FEBRUARY 13, 2019

For Bradesco, a large Brazilian bank, NEXT is the answer. Next is a digital bank, completely disassociated from the Bradesco brand. Next has access to all of Bradesco’s ecosystem, ATMs, call center, internet banking. If you take the wi-fi away they almost die,” said Albuquerque. Hyper-connected journey.

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Hot banking sessions at IBM Think 2019

Insights on Business

JANUARY 28, 2019

transform to become more agile, more digital and more customer-centric. Speaker: Henrique Albuquerque, Bradesco Bank. Bradesco Bank has 5,000+ branches, 22,000+ ATMs and one new champion: BIA (Bradesco Inteligência Artificial, with IBM Watson). –> Explore IBM Banking and Financial Markets Solutions.

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