PYMNTS

DECEMBER 9, 2020

It was also indicative of a growing trend of B2C merchants expanding into the B2B realm in an effort to take advantage of a surging market. According to Goldman Sachs, the B2B payments space will see volumes topping nearly $200 trillion by 2028, more than five times the volume of B2C payment flows. The Outsourced FinTech Opportunity.

Innovation 297

Innovation Fintech Cards Payments 297

PYMNTS

MAY 24, 2019

Additionally, customer service is becoming a differentiator among digital platforms. Companies are using artificial intelligence (AI), application platform interfaces (APIs) and other technologies to create new channels for service and customer communication to appeal to a wide range of users. billion by 2028.

Online 130

Online Millennials Payments Customer Experience 130

South State Correspondent

NOVEMBER 9, 2023

While technology has always been important in banking, it has yet to drive the essential functions of banking. With the rise of data, generative AI, personalization, instant payments, embedded banking, and traditional AI, the customer experience in banking is now often better through digital channels.

Trends 195

Trends Technology Fraud Data 195