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FinTech Innovation Eases B2C Sellers’ Entrance Into The B2B World

PYMNTS

It was also indicative of a growing trend of B2C merchants expanding into the B2B realm in an effort to take advantage of a surging market. According to Goldman Sachs, the B2B payments space will see volumes topping nearly $200 trillion by 2028, more than five times the volume of B2C payment flows.

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Customer Service Can Be A Competitive Advantage For Digital Platforms

PYMNTS

Innovations are apparent in the apparel and fashion industry, with new models like clothing rentals, subscription services and “try-before-you-buy” offerings providing an improved customer experience even when shopping online. clothing rental market is projected to reach $4.4 billion by 2028. Hyatt Hotels Corp.

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10 Bank Technology Trends to Follow for 2024

South State Correspondent

With the rise of data, generative AI, personalization, instant payments, embedded banking, and traditional AI, the customer experience in banking is now often better through digital channels. This dramatically shortens the time to market while creating scale. By 2028, we surmise banks will hire more AI agents than people.

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