PYMNTS

DECEMBER 9, 2020

It was also indicative of a growing trend of B2C merchants expanding into the B2B realm in an effort to take advantage of a surging market. According to Goldman Sachs, the B2B payments space will see volumes topping nearly $200 trillion by 2028, more than five times the volume of B2C payment flows.

Innovation 297

Innovation Fintech Cards Payments 297

PYMNTS

MAY 24, 2019

Even though more companies are turning to AI and automation for faster transactions and stronger data security, many are finding that humans still have a critical role in customer service. clothing rental market is projected to reach $4.4 billion by 2028. According to the Payments and The Platform Economy Playbook , the U.S.

Online 130

Online Millennials Payments Customer Experience 130

South State Correspondent

NOVEMBER 9, 2023

With the rise of data, generative AI, personalization, instant payments, embedded banking, and traditional AI, the customer experience in banking is now often better through digital channels. This dramatically shortens the time to market while creating scale. By 2028, we surmise banks will hire more AI agents than people.

Trends 195

Trends Technology Fraud Data 195