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2023 Trends & Predictions

Javelin Strategy & Research

Banner Section Home Rss.xml 2023 Trends & Predictions Javelin’s Trends & Predictions reports look at the coming year across the range of Javelin Strategy & Research’s practice areas—digital banking, fraud & security, payments, and wealth management—and highlight the compelling challenges and opportunities likely to emerge.

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Making omni-channel a reality – Part 4: Assess your operating model

NCR

Taking account opening as an example, one of the goals of omni-channel delivery is providing a seamless experience across channels – so customers can start to open their account online and finish the process in a branch, for instance. “Customers are adopting mobile and digital banking at a pace we’ve never seen before.