Remove 2021 Remove Customer Experience Remove Leadership Remove social media
article thumbnail

Best Banking Books To Create The Modern Banker

South State Correspondent

Within the story are multiple lessons on dealing with the theory of constraints, choosing key performance indicators, organizational dysfunction, management, and leadership. Anthony has written eight bestsellers and offers an inspiring take on leadership. The book also contains the best appendix that you will ever read.

article thumbnail

Open Banking, Synthetic ID Fraud, Supplemental Jobless Benefits Top This Week’s News

PYMNTS

Nike Restructures Corporate Leadership In Digital Push . Nike unveiled multiple changes to its top leadership Wednesday (July 22) as it seeks to accelerate its digital business as well as streamline customer experiences with a Consumer Direct Acceleration (CDA) roadmap. Salesforce Boosts Payments Capabilities For Users.

Fraud 159
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

The community bank’s complete guide to building trust

Independent Banker

fashioned customer service. In early 2021, a customer approached a teller at Kennebec Savings Bank in Augusta, Maine, and asked to withdraw $20,000. The teller, who recognized the customer from previous interactions, found the request suspicious. Use social media to build trust. It’s in their DNA.

Community 139
article thumbnail

Are you a bull or a bear, and how will it impact your planning for 2020 and beyond?

Gonzobanker

In a recent Fortune survey, 55% of corporate executives said they expect to return to 2019 capital spending levels sometime in 2021. Elevate priorities that support digital, automation and customer experience. Forty-five percent expect it to be 2023 and beyond. What businesses need capital in the interim? Be M&A ready.

article thumbnail

CEO Roundtable: Ideas for a successful 2023

Independent Banker

Sills: We are currently an SBA 7(a) lender, and we participated in the PPP program in 2020 and 2021. Drentlaw: We signed with Teslar Software in late December 2021 and have been working with them to implement workflows and exception tracking. Your best customers are your best marketing channel,” Birgfeld says.

article thumbnail

2020 GonzoBanker Awards

Gonzobanker

Expect more cost-driven MOEs in 2021! Chris’ public posts including his playbook for dealing with COVID-19 were gobbled up on social media. Lucky 2021? Maybe the best thing we can say is we go into 2021 a bit tattered, but probably not taking much for granted. Bank Deal of the Year PNC nabs BBVA USA – paying 1.3

Idaho 172
article thumbnail

The 2023 GonzoBanker Awards

Gonzobanker

Under Stuart’s leadership over the past 17 years, OnPoint has gone from under $2 billion in assets to knocking on the door of $10 billion, all while becoming the most recognized financial brand in the Portland market and achieving some of the industry’s best profitability in 2023. The subsidiary will break even in next 12-18 months.

Fintech 194