PYMNTS

JANUARY 28, 2021

"With the subscription industry flourishing despite the pandemic, there’s more opportunity than ever to find complementary services across the subscription ecosystem that can enhance a company’s offering and stand out from the crowd," says Dorbala in " A Look Forward: What Executives Wish for America and the World in 2021.

User Experience 271

User Experience Trends Strategy Customer Experience 271

PYMNTS

JANUARY 8, 2021

Taken across 70 indicators to measure the quality of customer experiences through checkout, a score increase reflects an improved user experience for consumers that leads to more seamless conversions. The year 2020 saw the overall index score rise by 2.2 percent for online and 1.4 Speed’s Not Quite Everything .

Retail 261

Retail Online Mobile Customer Experience 261

PYMNTS

JUNE 29, 2017

billion people in the next four years and that the average app spend — including app-store purchases, advertising spend and, most importantly, commerce — will increase from around $379 per person today to $1,008 in 2021. Melissa Lowry, VP of Brand and Marketing, Early Warning. App Annie expects global app usership will double to 6.3

Apple 150

Apple Mobile Innovation social media 150