Remove 2018 Remove Regulation Remove User Experience Remove UX
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Innovating in the open: How the changing GRC landscape inspired IBM GRC’s latest releases in 2018

Insights on Business

Stories of improper conduct, and new regulations on data protection and privacy such as GDPR, continued to dominate the business headlines, moving from water-cooler conversation to “what about us?” GRC Coming of Age in 2018. Drive efficiency across risk & compliance processes. Innovating in the open. Efficiency. Efficiency.

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Lessons From The Failed Chatbot Revolution — And 5 Industries Where The Tech Is Making A Comeback

CB Insights

Facebook scaled back work on its flagship “M” virtual assistant after it revealed that M had failed in handling 70% of all user requests. By 2018, news coverage of chatbots was in decline. Mentions of chatbot tech on public company earnings calls peaked in early 2018, but fell to nearly half that by the end of the year.