Lessons From The Failed Chatbot Revolution — And 5 Industries Where The Tech Is Making A Comeback
CB Insights
OCTOBER 31, 2019
Customer journey: Using chat to get people from online to brick-and-mortar. Given the number of angel and seed rounds that took place between 2014 and 2017, this lack of later-stage fundraising rounds suggests that few of those early chatbot investments were successes. Crafting a simple UX for a personal finance app is a tall order.
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