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The 2019 GonzoBanker Awards

Gonzobanker

Even with worries around an allegedly discriminatory algorithm, Silicon Valley UX met big bank Wall Street money in slick onboarding that has our attention. From app and decision to credentials and top-of-wallet in under three minutes followed by helpful follow-up content emails, the Apple Card has redefined consumer expectations.

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Lessons From The Failed Chatbot Revolution — And 5 Industries Where The Tech Is Making A Comeback

CB Insights

Microsoft’s Satya Nadella referred to chat as the “third run-time” — an indispensable piece of operating a platform, second only to the operating system and the web browser. Crafting a simple UX for a personal finance app is a tall order. Personal finance: Chatbots to help manage spending. Source: Spoqtech.