2007 Customer Experience Innovation Strategies Lending 
William Mills
SEPTEMBER 7, 2016
Also a pretty good customer experience. Founded: May 2007. Command center for small business lending. A customer gets and email with a link and see the offers that the bank has given them. This triggers activity and lending platform. First product is small business lending using machine learning.
CB Insights
MAY 15, 2019
The lab aims to improve banking through better uses of technology and has a serious focus on customer participation as the best way to find solutions. It is also looking at integrating banking solutions into wearables and how the internet of things (IoT) could improve the customer experience. BBVA — Innovation Labs.
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